Refund policy

14-day returns

You may request a return within 14 days after your item is delivered. To start a return, contact HERNZ TCG at pemilio16@yahoo.com with your order number and the item you want to return.

Return items in the same condition you received them, with all included accessories and packaging. Graded cards must be returned in their original, unaltered grading case.

For change-of-mind returns, the buyer pays return shipping. We do not charge a restocking fee. Contact us for return instructions before mailing your item.

Damaged, incorrect, or misdescribed items

If your order arrives damaged, contains the wrong item, or does not match its description, contact us with your order number and photos so we can resolve the problem.

Refunds

After we receive and inspect your return, we will confirm the refund outcome by email. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund.