Find answers to common questions about shopping at HERNZ TCG.
What cards can I shop?
Explore our Pokémon singles, graded cards, or full catalog. Use collection filters to browse by availability and price.
How do I check a card’s condition or grade?
Review the listing’s title, description, and photos before ordering. For graded cards, check the grading company and grade stated in the listing. For clarification, contact us with the card name and listing link.
When will my order ship?
Orders ship within 2 business days, as shown in our store announcement. Shipping time is separate from delivery time.
Do you offer free shipping?
We offer free US shipping on orders over $50. Review the shipping options and total at checkout before placing your order.
How can I get help with an order?
Use our contact form and include your order number and a description of your question.